Shipping, Refunds & Returns Policy
REFUND, RETURN & SHIPPING POLICY
ABS, LLC / DBA The Peptide Locker
ALL SALES ARE FINAL
Due to the nature of research materials and the importance of maintaining product integrity, all sales are final once an order has been processed and shipped.
ABS, LLC / DBA The Peptide Locker does not accept returns, exchanges, or refunds for change of mind, ordering the wrong product, failure to review product information, or any other reason except as specifically outlined in this policy.
Once a product leaves our facility, we cannot verify how it has been stored, handled, transported, or exposed to environmental conditions. Returned products therefore cannot be placed back into inventory.
ORDER CANCELLATIONS
Cancellation requests must be submitted before an order is processed for shipment.
Once an order has been processed or shipped, it cannot be cancelled, returned, or refunded.
DAMAGED OR INCORRECT ORDERS
If an order arrives damaged or contains an incorrect product, the customer must contact ABS, LLC / DBA The Peptide Locker within 48 hours of delivery.
Customers must provide:
Order number
Clear photographs of the product received
Clear photographs of the shipping packaging
A description of the issue
All claims are subject to review. If a claim is approved, ABS, LLC / DBA The Peptide Locker may provide a replacement or other appropriate resolution.
PURITY & FILL WEIGHT CONCERNS
Refunds will not be provided for purity or fill-weight concerns based solely on customer observations, visual inspection, appearance, personal assessment, or testing performed by an unapproved laboratory.
A refund will only be considered when third-party test results demonstrate that the product is either under the stated fill weight or has a purity of less than 98%.
The customer must submit the complete third-party test results for review.
For purity and fill-weight claims, The Peptide Locker only accepts testing results from Janoshik. Janoshik is recognized as an industry-standard third-party testing laboratory within the research peptide industry.
Upon submission and verification of qualifying Janoshik test results demonstrating purity below 98% or an underweight product, a full refund will be processed.
All submitted test results are subject to verification and review by ABS, LLC / DBA The Peptide Locker.
SHIPPING & DELIVERY
Orders are shipped and transit movement occurs on business days only, Monday through Friday. USPS and UPS do not process or move packages in the same manner on weekends and federal holidays, and delivery times may be affected by carrier schedules and holidays.
All orders are shipped via USPS or UPS, unless otherwise noted.
Shipping Rates
Shipping rates displayed at checkout are estimates based on the information available at the time the order is placed.
If actual carrier charges exceed the amount paid at checkout, we will contact you to confirm the adjusted shipping total before the order is shipped.
Same-Day Shipping
We offer same-day shipping on orders placed before 12:00 PM Mountain Standard Time, Monday through Friday, excluding holidays and circumstances outside our control.
Same-day shipping refers to order processing and shipment by our facility and does not guarantee same-day delivery.
Tracking Information
Once your order has shipped, tracking information will be provided.
If you have not received your tracking information, please check your spam or junk folder before contacting us.
Customers are responsible for monitoring tracking information and ensuring that someone is available to receive the shipment when appropriate.
Shipping Insurance & Shipment Protection
All orders include automatic shipment protection up to $100.
Customers may select additional shipping insurance at checkout for coverage above the standard $100 shipment protection.
If additional insurance is not purchased, the maximum reimbursement available for a qualifying lost or damaged shipment is $100.
Lost or Damaged Packages
If a package is lost or damaged in transit, ABS, LLC / DBA The Peptide Locker may file a claim with the applicable shipping insurance provider or carrier.
If the claim is approved, the insurance provider may issue a payout or authorize replacement/reshipment, depending on the circumstances and outcome of the claim.
Refunds or replacements for lost or damaged shipments are limited to the amount of applicable shipment protection or insurance coverage.
Stolen or Redirected Packages
ABS, LLC / DBA The Peptide Locker is not responsible for packages that are stolen, misplaced, redirected, or otherwise removed after delivery by the carrier.
Customers are responsible for providing a secure and accurate delivery location.
Delivered Packages
Packages marked “Delivered” by the carrier are not eligible for refunds or reshipment through our lost-package policy.
If you believe a package marked as delivered was not received, please contact the applicable carrier directly and request that they investigate the delivery.
ABS, LLC / DBA The Peptide Locker cannot issue a refund or reshipment solely because a customer states that a package marked “Delivered” was not received.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s handling, transportation, routing, and delivery procedures.
ABS, LLC / DBA The Peptide Locker is not responsible for delays, failed deliveries, returned shipments, or additional shipping charges resulting from an incorrect or incomplete address provided by the customer.
SHIPPING DELAYS & CARRIER ISSUES
Delays, tracking issues, carrier mishandling, weather, transportation interruptions, postal delays, or other circumstances occurring after a package has been accepted by the carrier do not automatically qualify an order for a refund.
Customers should contact the appropriate shipping carrier regarding carrier-specific delivery issues when applicable.
CUSTOMER RESPONSIBILITY
Customers are responsible for reviewing all product information, applicable policies, order details, shipping information, and shipping address before completing a purchase.
By placing an order with ABS, LLC / DBA The Peptide Locker, the customer acknowledges and agrees to this Refund, Return & Shipping Policy.
SHIPPING INSURANCE FAQ
Is shipping insurance required?
No. All orders include automatic shipment protection up to $100. Additional insurance coverage is optional and may be selected at checkout.
What happens if my package is lost or damaged?
If a qualifying claim is approved, the applicable insurance provider may issue a payout or authorize replacement/reshipment, depending on the circumstances and outcome of the claim.
What if I don’t purchase additional insurance?
Without additional insurance, the maximum reimbursement for a qualifying lost or damaged shipment is $100.
Are delivered packages covered?
No. Packages marked “Delivered” by the carrier are not eligible for refunds or reshipment under the lost-package policy.
Customers should contact the carrier directly if a package is marked delivered but cannot be located.
CONTACT US
For general questions or concerns, please contact us through our website contact form.
For refund or return inquiries, please email:
FINAL SALE ACKNOWLEDGMENT
All sales are final unless an order qualifies for a resolution specifically provided for under this policy.
By completing a purchase, the customer acknowledges that they have read, understood, and agreed to the terms of this Refund, Return & Shipping Policy.
ABS, LLC / DBA The Peptide Locker reserves the right to review individual circumstances and determine an appropriate resolution where warranted.